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Work Experience

A timeline of my professional journey and key achievements.

Informatica logo
Software Engineer
Informatica
Aug 2023 - Current

Provide L2/L3 technical support for Informatica PowerCenter and IDMC (IICS) for global enterprise customers.

Key Highlights

  • Provide L2/L3 technical support for Informatica PowerCenter (10.4–10.5.9, including 10.5.4) and IDMC (IICS) for global enterprise customers.
  • Analyze session logs, workflow logs, stack traces, and system configurations to identify root causes of ETL failures and performance issues.
  • Work with customer development teams to debug and validate mappings, sessions, and workflows, including parameterization, connection objects, and session properties.
  • Collaborate closely with Product Specialists and R&D to triage product defects, validate fixes, and drive Emergency Bug Fix (EBF) implementations with minimal downtime.
  • Assist customers during upgrades and migration scenarios (PowerCenter to higher versions / IDMC), including regression analysis of critical ETL jobs.
  • Create and improve runbooks, troubleshooting playbooks, and KB articles for recurring ETL and platform issues, accelerating resolution time and knowledge reuse.
  • Currently completing internal training on: IDMC: Administration Fundamentals and PowerCenter to Informatica Cloud – Migration Training.
Informatica logo
Technical Support Engineer
Informatica
Jul 2020 - Jul 2023

Served as a key technical contact for global customers using Informatica Data as a Service (DaaS).

Key Highlights

  • Served as a key technical contact for global customers using Informatica Data as a Service (DaaS), helping validate and verify postal addresses, email IDs, and phone numbers at scale.
  • Documented recurring issues, troubleshooting steps, and best practices to help onboard new team members and improve support consistency.
F1 Info Solutions & Services Pvt Ltd logo
Senior Engineer
F1 Info Solutions & Services Pvt Ltd
Oct 2018 - May 2019

Led technical training sessions and supported the refurbishing of electronic devices.

Key Highlights

  • Led technical training sessions and supported the refurbishing of electronic devices for Flipkart’s refurbish program.
  • Optimized repair workflows and introduced process improvements that reduced turnaround time by ~25% while maintaining quality and reliability.